There are plenty of relatively unknown brands out there that deserve your attention. Today, we’ll be determining if Daiwa is one of them.
The massage chair market is dominated by big names such as Luraco, Human Touch, OHCO, and many others.
That doesn’t mean that new brands aren’t trying to penetrate the market.
I’ve listed five chairs from Daiwa and their “big name” alternatives.
This is just for your chance to decide whether you want to support this growing massage chair company or stick to the basics.
- 1. Daiwa Legacy Massage Chair
- 2. Daiwa Massage Chair Inversion Relax 2 Zero 1.0
- 3. Daiwa Massage Chair Majesty Space-Saving Design
- 4. Daiwa Legacy 4 Premium Massage Chair
- 5. Daiwa Pegasus 2 Smart Luxury Massage Chair
About The Company
This massage chair company takes its name from the Japanese term Daiwa which means great harmony. But that’s about as Japanese as these chairs get.
Unfortunately, the company has jumped on the bandwagon of massage chairs claiming to be Japanese-made despite shipping from warehouses in the USA and manufacturing their chairs in China.
I am not a big fan of misleading companies. However, I will say that Daiwa is fairly straightforward with their customers. Despite the Japanese name, a quick search on their website will show you all the information you need about this company.
This includes where they’re based, how shipping is handled, and where their chairs are manufactured.
Here’s an overview:
- Dedicated Customer Service – Daiwa has stationed support staff to respond quickly through calls during business hours. You can also reach them through their online forms at any time. Daiwa is proud of the fact that unlike other companies, they have service stations located across the US. This means it’s easier for them to reach you if you have concerns about your Chair.
- Innovative Technology and Design – Daiwa prides itself in taking innovation to a new level. Every development made in their chairs is centered on the needs and demands of their customers. This means you’re more likely to find the features, benefits, and therapeutic experience you’re looking for in their chairs.
- Extensive Quality Control – There is definitely nothing wrong with a company undergoing rigorous quality control procedures. Daiwa claims to have superior quality control thanks to the fact that everything is done in-house. You’re less likely to encounter third-party mistakes because of these cautionary steps, and I must say, I’m impressed.
Summary: Overall, I’d say that Daiwa is a reasonably good company. It has the basic structure of a reliable business and seems to have everything under control. Let’s see if that translates into their chairs.
Daiwa Massage Chair Review & Product Line
I’ve read over fifty reviews online about the “new kid”: Daiwa. There are plenty of great reviews that attest to the therapeutic benefits of these chairs.
So if you’re considering trying out a Daiwa chair, you might not know where to start. It’s always risky to try out a new product. Much less one that costs thousands of dollars.
I’ve compiled five of the best massage chairs Daiwa has to offer to make a choice easier for you. Below you’ll find my top picks, their benefits, and the best alternatives on the market.
1. Legacy L-Shaped
The Daiwa Legacy is best compared to the Luraco i7 Plus. It is one of the more high-end models by Daiwa and costs nearly $8,000. It is significantly cheaper than Luraco, which costs nearly $9,000 and boasts some of the same benefits.
Here are some of the best features the Legacy has to offer:
Long L-Track Design– the company claims that the L-Track massage chair element on the Legacy massage chair is “extra long.” The massage track runs 49 inches from your shoulders to your hamstrings and delivers a great massage throughout.
Lumbar Heat Therapy – you’ll enjoy the specialized heating on your lumbar area on this chair. It encourages blood flow and effectively reduces stress on your lumbar region.
Zero Gravity Recline – this model reclines to the ideal 30-degrees for an ultimately weightless experience. This position relieves stress on your body and prevents it from developing further tension as you receive the therapeutic benefits of this chair.
Summary: This chair is perfect if you’re looking for a cheaper alternative to the Luraco i7 Plus. It has good features, a reasonable warranty and boasts a lot of good therapeutic programs. However, if you have the extra $1000 to spend, consider purchasing the Luraco i7 Plus instead.
2. Inversion Relax 2 Zero 1.0 – With Inversion Therapy
This Daiwa boasts inversion therapy that allows you to optimize your downtime. At exactly $7,000 this chair is incredibly power efficient.
However, for the price tag, you’d expect it to be made of genuine leather. Unfortunately, it’s only upholstered in synthetic PU leather. But I don’t mind, I’m not a big fan of leather anyway, and the PU leather is easier to clean and maintain.
You’ll love the following attributes of this model:
Custom Massage – this therapeutic massage recliner features specialized nodes that travel up and down your back to locate the exact curve of your spine. This goes on for most of the rest of your body to bring you the ultimate custom-tailored and effective massage experience.
Super Long Massage Strokes – the Relax 2 Zero 1.0 is well-known for its incredibly relaxing long massage strokes. It effectively relieves stress and tension in your muscles while calming your body down, allowing you to settle into a state of deep relaxation.
LCD Display Controls – a handy LCD screen displays multiple options for you to choose from. The interface is relatively user-friendly and easy to understand, which you’ll appreciate if you’re not too keen on standard remote controls with plenty of keys.
Summary: For a $7000 massage recliner, I expected more from this model. It’s not a bad chair per se, but it is definitely among the more mediocre bunch of massage recliners I’ve encountered. The Infinity IT-8500 is a better alternative for this massage chair and it costs $1,000 less.
3. Majesty Space-Saving Design – Best Space Saving Design
This space-saving massage recliner by Daiwa is among the lower high-end price point of massage chair units. At nearly $5,000, you’ll love the sleek design and space-saving qualities of this massage recliner.
You’ll love the following features:
Full Body Compression Massage – 42 strategically placed airbags give your body much-needed compression to deliver an effective therapeutic and relaxing air massage. This feature will make you feel like multiple therapists are kneading your body to release stress and improve blood circulation.
Space Efficient – the Majesty is designed to cater to your space-saving needs specifically. You’ll love the compact design that doesn’t take up much space even when fully reclined. It also features a handy swivel base that requires little to no space between your Chair and the wall.
Zero Gravity Recline – You’ll get your pick of two zero gravity positions with this model. You can either stay at the standard 30-degree angle or recline to 120 degrees. The zero-g recline allows you to experience being completely weightless, which reduces chronic pain over time.
Summary: This Daiwa Space-Saving massage chair is the perfect choice for you if you don’t have much room at home. Or maybe you just want a unit that won’t take up too much space. However, if you’re not really set on getting a chair, the Osaki 4000-CS would be a good alternative. It’s relatively cheaper and has all the same functions.
4. Legacy 4 Premium – Luxury Model
On the other hand, if you’re looking for a more luxurious space-saving model, Legacy 4 is your best bet. This premium massage chair features a unique swivel base that adds to its space-efficiency.
Take a look at the attributes that caught my eye:
Spine-Stretching – I love a good stretch. I’m sure you do too, you’ll love the stretching feature on this chair that loosens your spine and relieves tension as well. Although not as good as a yoga stretching feature, it’s still a very solid contender.
Customizable Experience – This massage chair features many customizable options. You’ll love it because you’ll be able to custom-tailor your massage to best fit your body’s needs.
Tech-Savvy – The Legacy 4 is one of the most up-to-date tech-wise, of all Daiwa massage chairs. This massage chair comes with a user-friendly remote and a downloadable smartphone app that allows you to customize your massage experience on your phone.
Summary: This massage chair is a few hundred dollars cheaper than the Human Touch Super Novo. However, it’s not exactly the better model. If you want to save a little bit, then by all means, this is a good enough alternative to the Super Novo. But if you want to get the most out of your money, buy the Human Touch.
5. Daiwa Pegasus 2 Luxury
The Pegasus 2 smart is the perfect choice for you if you want a wall-hugging model. Despite its compact design, you’ll love the massive features that come with it.
Here are the features that caught my eye:
Voice-activated Massage – This massage recliner utilizes the advances in technology to its advantage. You’ll love the voice-activated massage system that allows you to control your Chair with the sound of your voice.
Specialized 3D Programs – special 3D programs maximize the 3D roller embedded into this massage recliner. You’ll love the different preset and customizable massage modes, all designed to give you an authentic and reliable massage experience.
Rocking Rotation Technology – If you’re a fan of old-timey rocking chairs, you’ll enjoy the special rocking technology on this premium massage chair. It mimics the feel of a real rocking chair which effectively calms your mind and body.
Summary: While the Pegasus 2 may seem like a highly technologically advanced massage chair, it could do better in terms of therapeutic features especially for its price. However, if you’re happy with the current features on this space-saving unit, it’s a good enough purchase.
Customer Reviews, What Customers Are Saying?
Now that we’ve looked into their products, it’s time to take stock of what customers are saying about this “new” brand. I’ve scoured the internet and interviewed a few colleagues and acquaintances as well as retailers.
What do they say it’s chairs?
“Not a hobbyist chair” – Trish, shares her experience with the Chair and calls it “the best massage chair” she has tried. Admittedly, she says she initially bought the Chair for casual use but has found herself in a position wherein her body yearns for relaxation and comfort.
“Fast delivery and set up quickly in my living room” – Dave shares that he enjoyed the fast delivery (within two days) and great white-glove service that came with his Daiwa relax massage recliner. He shares that the setup process was entirely professional, quick, and exceptional.
“Four years of perfectly reliable use” – Barb shares that she has had her chair for 4 years now. Not once has she encountered any problems with her Chair, and she’s still finding new ways to enjoy it.
“Weird that they lie” – Mitch shares that she’s somewhat dumbfounded. The Chair’s origin is somewhat confusing. An Amazon listing claims that the brand is Japan-based, but the website says otherwise.
Not only that, the Chair is manufactured in China, yet some sources have stated that the company claims 70% of its parts are made in Japan.
“Over a month, still no response” – Sarah shared her frustration with Daiwa’s customer service. She reportedly created two separate tickets regarding her issue on their online form.
Unfortunately, over a month later, she still hasn’t received a response. She is now left with a broken chair that doesn’t work and no way to repair or dispose of it.
Questions & Answers
Can Massage Chairs Hurt You?
As with anything in life, use everything in moderation. Using your massage chair on a daily basis will have a negative impact on your health. The recommended weekly use is 1-3 times a week. Any use over that would only reverse the effects of the massage chair.
Do Massage Chairs Have Medical Benefits?
Some massage chairs are engineered to tackle certain health issues. This includes:
- Sciatic nerve pain
- Neck pain
- Body pain
- Limited mobility
So, yes. Massage chairs do have medical health benefits. You only need to find the right one.
How Do You Move a Daiwa Massage Chair?
According to the user manuals, you need to tilt the chair back by holding the backrest. Do this until the entire front section of the base is lifted off the ground and start pushing it toward the location you want it to be in.
Shipping / Warranty
Company ships right from their US warehouses. They do not hire third party fulfilment centers to eliminate unnecessary risks.
- Most users have attested to the fast shipping and delivery executed by Daiwa and its courier. Some have said that it takes 2-5 days to be delivered.
- White glove service is available. This makes it easier to install the unit thanks to the staff that does it for you. They’ll even clean up afterward.
- Shipping of replacement parts is done in a timely manner thanks to the multiple service centers across the US and the location of their US warehouse.
As for the warranty, I must say it’s reliable enough. However, you need to take note that your warranty begins the day you purchase your massage chair.
You will be required to register your warranty through this link as soon as you can. This standard warranty covers the following things:
- 2-year parts and structural framework coverage plus one year of labor/repair coverage. This means you’ll have a standard three-year warranty for every Chair you purchase, which covers parts, labor, and structural framework for a predetermined period.
- You can also opt for an extended 5-Year warranty that is available for purchase at any of their dealers. All of which are happy to discuss the details of Daiwa warranties with you.
- Unless your Daiwa unit was purchased from a third-party retailer, you wouldn’t need to register it. Dealers have started registering massage chairs after you purchase it, so you don’t have to.
As for the extended warranty, it can get quite expensive. This is something that doesn’t sit entirely right with me.
I mean, when you’re expected to pay at least $200 extra for a year’s worth of labor warranty, it severely impacts the price-worthiness of a massage chair. Let’s just hope you won’t need to purchase the extended warranty.
Summary: Daiwa’s shipping is relatively reliable. So is their warranty policy. However, I’m not completely convinced that the extended warranty is worth it. Of course, you’d like to get the most security out of your purchase. But the outrageous added fee is just too sketchy for me.
Are Daiwa Massage Chairs Good?
When you think of high-quality massaging chairs, you might not immediately think of one from Daiwa. The Japanese company, a leading massage chair manufacturer, is known for its high-quality products and careful design. The products are created with attention to every last detail, from the ease of assembly to the quality of the materials, so if you’re thinking of buying a massage chair and in the market for a brand with a reputation for great quality, then they are right up your alley. Daiwa’s process begins with research and development of the most effective height seat cushions and backs to use in the specific design of their massage chairs with a body scan. They then produce prototypes using these materials and try them out for you. There will be several prototypes before you settle on the perfect design, so it’s important that you give the processing time.
Once you do settle on a prototype, the company puts the chair through several phases of testing to make sure the chair is comfortable for you to sit in and give you a great massage. After extensive testing, you’ll have your chair (or chair, base, and included massage massager). Reviewers on Amazon frequently claim that their chairs are comfortable and luxurious. Some reviewers had trouble getting a good fit in their chairs and some had to exchange the backs for other versions because the initial ones didn’t work as well as they wanted, but in general, the chairs are well designed and easy to move around and adjust to the proper position. Daiwa also offers a 100-day no-questions-asked guarantee on their products, so if you don’t love your chair, they’ll replace it free of charge. If you do, Daiwa will provide a 50 percent refund or an exchange for a different model. That warranty makes their products worth the price of admission.
How Long Do Massage Chairs Last?
Many massage chairs today come with adjustable massage modes and up to ten different massage settings. This makes them perfect for people who might be extremely sensitive or one-sided while their preferred position might be on their back. A lot of these chairs also offer heated massage options, making them great for people who are especially cold at the end of the day.
Because of the fact that they are adjustable, they are easier for individuals to change their settings as they feel the need. This means you will not need to keep getting new settings for the same chair that you have bought, making them ideal for people with certain body types and preferences. Cushioned massage chairs have varying levels of softness.
Are Massage Chairs Dangerous?
We’ve all heard about all of the potentially hazardous pitfalls of massage chairs. They’re known to cause skin irritations, pressure sores, and even skin cancer. There have also been at least 10 reported deaths from people with spinal cord injuries who have somehow ended up in their self-contained massage chairs.
Some of the salacious safety concerns about massage chairs are well-founded, but others are overblown. The truth is that any such system is going to pose some degree of hazard to anyone who may use it or nearby people. All you can do is be aware of your surroundings and, if you or anyone around you is susceptible to such things, take steps to keep your body and yourself safe. Self-contained massage chairs have always been a bit of a grey area when it comes to the regulations of self-contained equipment. Many times it’s done so with little regard to the people who use them.
Can I Use Massage Chair Everyday?
The chair features four massage modes—forward, back, side, and deep pressure—and features 20 adjustable massage modes that can accommodate various needs. The automatic reclining and leg lock feature make the chair convenient to use, and you can adjust the air temperature as you wish. And if you’re a first-time user, the chair comes with a welcome video that explains how to use it.
Can the chair go up and downstairs supreme hybrid? Yes! The motorized chair can navigate stairs, although you may want to push it from the bottom and not from the top. “It will usually work,” the reps told me. Can I use it outside? As you can probably imagine, it’s hard to maintain a chair outside, since you’re usually limited by exposure to the elements. The chair is specially designed to withstand rainy and snowy conditions, but if you want to use it outside, you’ll have to buy an external solar panel.
Final Verdict. Should You Try Alternatives?
I can confidently say that Daiwa is a relatively good company.
What baffles me is that the company seems to make sure there are little to no negative reviews of their chairs anywhere on the internet.
Additionally, I’m a little concerned that the company’s manufacturing and origins are shady at best.
But let’s take a quick look at what I’ve found.
Daiwa units are good (sometimes cheaper) alternatives to bigger brand names.
However, I found myself thinking that investing in a “OK” company isn’t really the best approach.
Summary: Daiwa massage chairs come with good features. However, some are lacking in a lot of ways especially when you compare it to the best chairs within the same price point. However, if you’re looking for an authentic Japanese chair, you’d best look elsewhere.